FAQ

Yes we can! We list just a few of the most popular products on our website but we do supply a whole load more. All you need to do is get in touch with our experienced team either by phone or email and they will source the products for you.

If an item is displayed as out of stock, we will back-order it for you whether you place an order online, call or email your order through to us. One of our team members will confirm availability with our supplier once you have placed your order and contact you with the anticipated lead time. If you require the product by a certain deadline, we are more than happy to check the estimated delivery time prior to orders being placed.

Simply call or email one of our team on +44 (0)20 88 337600 or sales@lcauk.com

We have number of technical documents on our website, however if you can’t find it here, then get in touch with our knowledgeable team who will be able to assist you with your query

We accept most major debit and credit cards (expect Amex) providing the card is registered to the delivery address

Yes, except for online orders. When placing your order make sure to advise your LCA contact and we will send you our bank details for payment. Once the payment has been received, we will send out the goods to you.

En tant que fournisseur mondial, nous sommes en mesure d'accepter les paiements en livres sterling, en euros et en dollars américains. Veuillez indiquer la devise que vous souhaitez payer au moment de la commande afin que votre confirmation de commande reflète la devise correcte.

Your security is important to us and therefore we do not divulge your details to any third party source, neither do we store your credit card information.

If you can supply us with a EU VAT Number at the time of ordering, we can make sure your invoice doe snot include VAT

We use a courier service for most of our deliveries and cost a minimum of €14 + VAT (Germany and France only) for next day delivery (providing products are in stock)

We ship all orders out on an overnight/next day service if they are placed before 14.00 GMT. Weekend orders will be processed and shipped before Monday 17.00GMT

Yes we can deliver worldwide for any orders taken over the phone or on email. Unfortunately, our online shop can only cater for UK, Germany and France deliveries.

Yes, we have three offices:

Berlin, Germany
Aubervilliers, France
High Wycombe, UK.

Due to current restrictions, please call for an appointment.

Go to our contact page for details

Yes, we have a demo facility at our UK and French offices. if there is any specific item you would like to test, please call the LCA UK team on +44 (0)20 88 337600 or our French team on +33 1 49 37 99 12 to organise a demo

Our official working hours are 9am-5.30pm, however, more often than not you can usually contact someone in the office from 8am.

During holiday periods we provide an emergency contact number, you can find this in our news section

Click here for our full terms and conditions

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Yes you can find our cookies policy here